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Shipping & Returns

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Shipping and Handling Fees

Hong Kong Local Courier (Expected delivery time 7 business days)

 Postage Fees:

  • DO NOT SHIP/POST: Islands (except Lantau, Cheung Chau, Peng Chau,  Lamma Island), Airport and wharf

For any unsuccessful delivery, customer need to pay re-send delivery charge and surcharge (if any) on their again.

 

China (Expected delivery time 7-10 business days)

Shipping Within Guangdong Province: $80HKD

Shipping Outside of Guangdong Province: $100HKD

 

Overseas Shipment (Expected delivery time 7-14 businessdays)

  • Hong Kong post

We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.  

 

Remarks for Overseas Order/Shipment

(1) When ordering from sobyqueeniechan.com you are considered the importer of goods and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. sobyqueeniechan.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

(2) In some countries,  parcels sent by "Speedpost" shipping may be held by customs which delays the delivery. Please be reminded that sobyqueeniechan.com do not pay, nor be held responsible, for any customs and duties.

(3) If the items are rejected to be collected by customer and returned to sobyqueeniechan.com. Customer should pay for the shipping charges(including send out & return shipment), handling charges and a re-stocking fee(15% of the order total price).  The balance will then be refunded back to customer. NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.

(4) Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

(5) Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Replacement Policy

You may return an unused, unopened items within 7 days of delivery for a defected product. If 7 days have gone by since your purchase (counts from the delivery date of recipient) or lost of receipts or proof of purchase, we won't be able to offer you a replacement. To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may contact us via email sales@sobyqueeniechan.com.

 



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